update error Install error - 0x80070002

[mattz1986]

i am having a problem  doing a update after it install i get this error Install error - 0x80070002

[Raj_05]

Hi @mattz1986,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

Error code 0x80070002 is a common Windows update error that typically indicates a problem with the Windows Update service or a corrupt system file. Here are some steps you can take to try and resolve this error on your Victus By HP gaming laptop.

Check Your Internet Connection: Ensure that your laptop is connected to the internet. Sometimes, a poor or unstable internet connection can cause update errors.

Run Windows Update Troubleshooter: Windows has a built-in troubleshooter that can automatically find and fix problems with Windows Update. Here's how to use it:

• Press Windows + I to open the Settings app.
• Go to "Update & Security" > "Troubleshoot."
• Click on "Windows Update" and then click "Run the troubleshooter."

Clear Windows Update Cache: Sometimes, corrupted Windows Update cache files can cause this error. You can clear the Windows Update cache as follows:

• Open Command Prompt as an administrator. To do this, search for "cmd" in the Start menu, right-click on "Command Prompt," and select "Run as administrator."
• Type the following commands one by one and press Enter after each:

net start wuauserv

net start cryptSvc 

net start bits 

net start msiserver

• After stopping these services, you'll need to rename the SoftwareDistribution and Catroot2 folders. To do this, run the following commands:

ren C:\Windows\SoftwareDistribution SoftwareDistribution.old 

ren C:\Windows\System32\catroot2 Catroot2.old

• Finally, restart the services you stopped earlier by running these commands:

net stop wuauserv 

net stop cryptSvc 

net stop bits 

net stop msiserver

Check for Corrupt System Files: It's possible that corrupt system files are causing the update error. You can use the built-in System File Checker (SFC) tool to scan and repair these files:

• Open Command Prompt as an administrator.
• Type sfc /scannow and press Enter.
• Let the scan complete, and follow any instructions it provides.

Perform a Clean Boot: Sometimes, third-party software or services can interfere with Windows updates. You can perform a clean boot to start Windows with only essential services and drivers, then try updating again.

Manually Download and Install the Update: If none of the above steps work, you can manually download the update from the official Microsoft website and install it.

Check for Disk Errors: Disk errors can also cause update problems. You can check and repair disk errors using the built-in Check Disk utility:

• Open Command Prompt as an administrator.
• Type chkdsk /f and press Enter.
• You may need to restart your computer to allow the tool to check and repair your disk.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[Raj_05]

Hi @mattz1986,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

Error code 0x80070002 is a common Windows update error that typically indicates a problem with the Windows Update service or a corrupt system file. Here are some steps you can take to try and resolve this error on your Victus By HP gaming laptop.

Check Your Internet Connection: Ensure that your laptop is connected to the internet. Sometimes, a poor or unstable internet connection can cause update errors.

Run Windows Update Troubleshooter: Windows has a built-in troubleshooter that can automatically find and fix problems with Windows Update. Here's how to use it:

• Press Windows + I to open the Settings app.
• Go to "Update & Security" > "Troubleshoot."
• Click on "Windows Update" and then click "Run the troubleshooter."

Clear Windows Update Cache: Sometimes, corrupted Windows Update cache files can cause this error. You can clear the Windows Update cache as follows:

• Open Command Prompt as an administrator. To do this, search for "cmd" in the Start menu, right-click on "Command Prompt," and select "Run as administrator."
• Type the following commands one by one and press Enter after each:

net start wuauserv

net start cryptSvc 

net start bits 

net start msiserver

• After stopping these services, you'll need to rename the SoftwareDistribution and Catroot2 folders. To do this, run the following commands:

ren C:\Windows\SoftwareDistribution SoftwareDistribution.old 

ren C:\Windows\System32\catroot2 Catroot2.old

• Finally, restart the services you stopped earlier by running these commands:

net stop wuauserv 

net stop cryptSvc 

net stop bits 

net stop msiserver

Check for Corrupt System Files: It's possible that corrupt system files are causing the update error. You can use the built-in System File Checker (SFC) tool to scan and repair these files:

• Open Command Prompt as an administrator.
• Type sfc /scannow and press Enter.
• Let the scan complete, and follow any instructions it provides.

Perform a Clean Boot: Sometimes, third-party software or services can interfere with Windows updates. You can perform a clean boot to start Windows with only essential services and drivers, then try updating again.

Manually Download and Install the Update: If none of the above steps work, you can manually download the update from the official Microsoft website and install it.

Check for Disk Errors: Disk errors can also cause update problems. You can check and repair disk errors using the built-in Check Disk utility:

• Open Command Prompt as an administrator.
• Type chkdsk /f and press Enter.
• You may need to restart your computer to allow the tool to check and repair your disk.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support