update on endless loop

[brenda1235]

mu hp support assist indicates that i have messages or updates. so, i ck and it is updates that go on a loop of hours and hours but no results.

i have also noticed that this support assistant does not seem to realize that i have windows 10. perhaps that is the challenge ???

any suggestions about what i should be doing ??

[IT_WinSec]

Hello,

Thank you for posting in the HP Support forum.

May be you should reinstall HP Support Assistant (HPSA).

Please, navigate to Control Panel >> Programs and features

Navigate to Uninstall a program

Uninstall HP Support Assistant or similar (whatever present - support assistant/support framework).

Restart your computer

Re-download fresh new version of HP Support Assistant HPSA

>> http://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/pl...

Run the .exe to reinstall the program.

Upon successful reinstallation, please restart your PC once again.

Does it open now ?

Please, ensure you have no 3rd party security software (especially firewalls) that may be blocking HPSA from communication

Some tips for using HPSA >> http://support.hp.com/us-en/document/c03467905

Please, let me know if this helps.

[brenda1235]

well interestingly enoght i no longer have a message that i have updates. it ieven says no messages or updates now.

i mught also mention that this is the third time this year the solution to my challenge was to remove and reinstall the hp support which i have done on each time.

does this put my warranty at risk ??

[IT_WinSec · Accepted solution]

Hi,

Thanks for the update.

No, this does not put your warranty at risk.

Let me clarify :

Your warranty and warranty period is valid for the computer itself, for the hardware. It does not cover software issues like HPSA.

HP Support Assistant (HPSA) is usually helpful software that can help you with certain task such as diagnostics, system info OR messages and updates for drivers, etc..... However, this software is not mandatory and your computer will work well even without it.  If it causes you problems or inconveniences, just remove/unistall it. That's it - no problem with the warranty. Especially on Windows 10 (newer Windows version) , there are other methods to deliver updates on drivers, for example - you can use Windows Update or Device Manager - here is how > http://support.hp.com/us-en/document/c03330139

Thank you for choosing HP. Please, let me know if I can assist you further 🙂