cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Zuhjabeen
New member
2 1 0 0
Message 1 of 3
5,359
Flag Post

usb Ports not working

HP Recommended
notebook 15
Microsoft Windows 7 (64-bit)

My usb ports arent working after I reinstalled my windows 7. I tried getting the drivers but I cant find them anywhere can someone help? also its not installing an intel feature

the hardware ids are:

ACPI\INT3400
*INT3400

Here are the hardware ids for the ports 

IUSB3\ROOT_HUB30&VID_8086&PID_9D2F&REV_0021&SID_80E5103C
IUSB3\ROOT_HUB30&VID_8086&PID_9D2F&REV_0021
IUSB3\ROOT_HUB30&VID_8086&PID_9D2F

2 REPLIES 2
Paul_Tikkanen
Level 21
Level 21
143,665 67,229 22,552 34,657
Message 2 of 3
Flag Post
HP Recommended

Hi:

 

See if installing the chipset driver installs the ACPI\INT3400 device.  You want the 2nd driver down on the left side of the page.

 

https://downloadcenter.intel.com/download/20775/Intel-Chipset-Device-Software-INF-Update-Utility-?pr...

 

USB:  Download, unzip and run the setup.exe file from the link below...

 

https://downloadcenter.intel.com/download/22824/USB-3-0-Driver-Intel-USB-3-0-eXtensible-Host-Control...

Was this reply helpful? Yes No
Zuhjabeen
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

Hello,

I tried installing both of these softwares but both of these aren't working. The usb driver one gives the error
"the setup program failed to install one or more drivers setup will exit"
I should also let you know the core is a 6th gen i7 because I think the driver is for 3rd and 4th generation cores.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation