cancel
Zuhjabeen Honor Student
Honor Student
2 1 0 0
Message 1 of 3
3,498
Flag Post
HP Recommended

usb Ports not working

notebook 15
Microsoft Windows 7 (64-bit)

My usb ports arent working after I reinstalled my windows 7. I tried getting the drivers but I cant find them anywhere can someone help? also its not installing an intel feature

the hardware ids are:

ACPI\INT3400
*INT3400

Here are the hardware ids for the ports 

IUSB3\ROOT_HUB30&VID_8086&PID_9D2F&REV_0021&SID_80E5103C
IUSB3\ROOT_HUB30&VID_8086&PID_9D2F&REV_0021
IUSB3\ROOT_HUB30&VID_8086&PID_9D2F

2 REPLIES 2
Highlighted
Provost Provost
Provost
104703 95254 14673 22570
Message 2 of 3
3,481
Flag Post
HP Recommended

usb Ports not working

Hi:

 

See if installing the chipset driver installs the ACPI\INT3400 device.  You want the 2nd driver down on the left side of the page.

 

https://downloadcenter.intel.com/download/20775/Intel-Chipset-Device-Software-INF-Update-Utility-?pr...

 

USB:  Download, unzip and run the setup.exe file from the link below...

 

https://downloadcenter.intel.com/download/22824/USB-3-0-Driver-Intel-USB-3-0-eXtensible-Host-Control...

Reply
0 Kudos
Zuhjabeen Honor Student
Honor Student
2 1 0 0
Message 3 of 3
3,467
Flag Post
HP Recommended

usb Ports not working

Hello,

I tried installing both of these softwares but both of these aren't working. The usb driver one gives the error
"the setup program failed to install one or more drivers setup will exit"
I should also let you know the core is a 6th gen i7 because I think the driver is for 3rd and 4th generation cores.

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation