• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-19-2016 10:26 AM

HP Recommended
Product: notebook 15
Operating System: Microsoft Windows 7 (64-bit)

My usb ports arent working after I reinstalled my windows 7. I tried getting the drivers but I cant find them anywhere can someone help? also its not installing an intel feature

the hardware ids are:

ACPI\INT3400
*INT3400

Here are the hardware ids for the ports 

IUSB3\ROOT_HUB30&VID_8086&PID_9D2F&REV_0021&SID_80E5103C
IUSB3\ROOT_HUB30&VID_8086&PID_9D2F&REV_0021
IUSB3\ROOT_HUB30&VID_8086&PID_9D2F

1 person had the same question
2 REPLIES 2

‎10-19-2016 12:46 PM

HP Recommended

Hi:

 

See if installing the chipset driver installs the ACPI\INT3400 device.  You want the 2nd driver down on the left side of the page.

 

https://downloadcenter.intel.com/download/20775/Intel-Chipset-Device-Software-INF-Update-Utility-?pr...

 

USB:  Download, unzip and run the setup.exe file from the link below...

 

https://downloadcenter.intel.com/download/22824/USB-3-0-Driver-Intel-USB-3-0-eXtensible-Host-Control...

Was this reply helpful? Yes No

‎10-19-2016 02:47 PM

HP Recommended

Hello,

I tried installing both of these softwares but both of these aren't working. The usb driver one gives the error
"the setup program failed to install one or more drivers setup will exit"
I should also let you know the core is a 6th gen i7 because I think the driver is for 3rd and 4th generation cores.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.