very slow new HP Envy Bang & Olufsen Core i7 7th gen

[Munday]

Yes ,seem to be the same symptoms as the original posters . I plan to try these suggestion early next week once I have access to the computer once again.
Hope this will resolve the issues so the computer can be useful . I’m sure I will have a few questions
Thank you

[sameelfm]

I've the same issue, I sent couple time to HP support centre they didn't fix it, finally my warranty period end, I'm planning to put this into recyle bin. not happy with this purhase.

[mdklassen]

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@sameelfm wrote:

I've the same issue.

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Welcome to this forum. Adding your message to an "old" thread does not make your post as visible as opening a new post.

Anyway, did HP Support help you run the HP Hardware Diagnostics?

Can you backup all your personal files to an external disk-drive, and then disconnect from the Internet, and then use the "Reset my PC" function in Windows 10 to reload Windows?  Is the computer faster when it does not have an Internet connection? Does it slow down when you do connect it (when Windows Update starts to work as a background task)?

What is the model-number of your HP system?

[mckeem1]

 Since my posting, I have disabled Windows Superfetch and the automatic update.  This seems to have helped.  I also talked with our IT at work and when I told him the problem and that I have a regular hard drive - as opposed to an solid state drive, he laughed and said this is the problem.

So - the blame falls on Windows for assuming everyone has an SSD, and HP for not disclosing that they sell substandard computers that fail on speed tests.  

I am so unhappy that I want to dump this computer for a new one with an SSD - from a different company.  I ahve been a LONG customer of HP, but I am sure they don't care.

[mdklassen]

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@mckeem1 wrote:

1. Since my posting, I have disabled ... automatic update.  This seems to have helped. 

2. I also talked with our IT at work and when I told him the problem

and that I have a regular hard drive - as opposed to an solid state drive, he laughed and said this is the problem.

3. So - the blame falls on Windows for assuming everyone has an SSD, and HP for not disclosing

that they sell substandard computers that fail on speed tests.  

4. I am so unhappy that I want to dump this computer for a new one with an SSD - from a different company. 

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1. Yes, a freshly "unboxed" Windows computer will need to take a day to run Windows Update, to download & install all the latest security-updates. This is unavoidable.

I recommend that you enable Windows Update, and launch it, just before you go to bedtime for the night.

By the morning, Windows will have updated and rebooted -- launch Windows Update again, to view the details about the updates that it installed, overnight.

Note that Windows Update only needs to run once per month -- namely after 10 AM Pacific on the 2nd Tuesday of each month, which is when the security-updates are released.

Actually, if your computer is using the Microsoft anti-virus software, Windows Update will update that software, daily, as new computer-viruses are found "in the wild".

2. That is nice "eliteism" - working for an employer that supplies "top-shelf" computers to their employees. Must be nice to NOT be on a "budget" for one's own "home-computer".

3. SSD devices cost more, per byte of storage, than "spinning" disk-drives.

Some computers sold by HP do contain SSD devices.

If the computer that you chose to buy does not include an SSD, it did cost less than a similar model that does.

Many HP computers can be "customized" as you place the order, to upgrade from the "standard" disk-drive to an SSD.

If you did not choose the more-expensive model or select the upgrade, that's on you.

4. It's not too late.  Your IT department can easily upgrade your computer to use an SSD.

They should be able to use "disk-cloning" software, to copy your files, block-by-block, from your disk-drive onto the SSD.  It should take them under two hours -- start to finish. Then, boot from the SSD, to exploit its higher speed, for the lifetime (5 years? 10 years?) of your computer. Of course, you must supply the SSD, at your cost, unless you have a "great" employer who sees the higher productivity they will get from you when your computer gets faster.
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[mckeem1]

I think you completely misunderstood me, so sorry for not clarifying.  I purchased this back in December, not work. I sought advice from our IT department.  (Sort of surprised by the elitism comment frankly) I am aware that a new computer out of the box will be slow, but it has been slow for 10 months.  I am pretty sure that it didn't take 10 months for a windows update.  

I realize also that SSDs are more expensive.  The point was that WINDOWS DESIGNED THE OS FOR SSDS!  There is no other explanation.  I had disabled superfetch, smartsearch, windows automatic update and some level of speed has been restored.  It is still not as good as my previous HP that I purchased 4 years ago!  And I still use on occasion.  That computer is FAST!

Sorry for misleading in my previous post but I wanted to clarify that the 4 points you made were way off from where I was intending to take the conversation.  

[mdklassen]

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@mckeem1 wrote:

1. I purchased this back in December, not work.

2. I sought advice from our IT department.  (Sort of surprised by the elitism comment frankly)

3. I am aware that a new computer out of the box will be slow, but it has been slow for 10 months. 

4. I am pretty sure that it didn't take 10 months for a windows update.  

5. I realize also that SSDs are more expensive. 

6. The point was that WINDOWS DESIGNED THE OS FOR SSDs! 

7. There is no other explanation. 

8. I had disabled superfetch, smartsearch, windows automatic update and some level of speed has been restored. 

9. It is still not as good as my previous HP that I purchased 4 years ago!  And I still use on occasion.  That computer is FAST!

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1. Your HP Warranty still is active. If the volunteer contributors on this forum cannot help, then contact HP.

2. I stand by my opinion. If you disagree, that's your opinion.  But, let's solve the problem, rather than going off-topic.

3. If it has been slow for 10 months, there must be a reason.

It could be a failing disk-drive, taking 10 to 1000 times the "normal" time to do input/output.

Have you looked at the Windows Event Viewer -- "eventvwr.exe" -- for any error-messages.

While helping a friend, I saw a message like "Windows has taken 61 seconds to write 4096 bytes".

We determined that it was a bad disk-drive, that we replaced. The result was a much-faster computer.

Have you used the "performance" tab of Windows Task Manager, to see what percentage of each resource is being consumed? At the bottom of that tab, click "Resource Monitor".  It can provide very-detailed information about which processes are consuming what percentage of the resources, and the names of the files that are "active".

For example, it could be anti-virus that is "going crazy", repeatedly scanning every file on your system.

Also, Google-search for "download free SPECCY".

Download, install, and run SPECCY.

Open its "Storage" section.

Open the "SMART" section.  Reference: https://en.wikipedia.org/wiki/S.M.A.R.T.

SMART monitors the "health" of the disk-drive, at over 20 points.

4. Agreed.

5. True.

6. I disagree that Microsoft designed Windows 10 for SSD devices.

7. There must be some other explanation, not yet determined. Any new computer is expected to be fast.

8. Measure, measure, measure, as I wrote in #3, above.

9. What is the model-number, and specifications for that older system? For your current system?

[MrQman]

I have this same computer. Less then a few years old. Sooo slow!!!  I am very frustrated. We paid almost 1g at Best Buy for this system. Barely use it so not sure why it has slowed so much. I have gone though and shut a lot of bells and whistles off and deleted programs and it’s  still not helped. I am going to try some of the tips in this thread and see if it helps. Found this in my frustration to try to get this laptop to speed up. Even the WiFi download speeds suck. Barely get over 2! Yes I said 2! I have a 30mbps service. 

[mckeem1]

HP should not be selling this laptop with a drive this size.  I finally broke down and purchased a 2TB SSD - and ALL problems disappeared.  It is no longer slow, it doesn't have lag, it runs fast (how many ways can I say this HP?)  The drive is too big and it should not offer this option for this laptop - and Windows 10 just doesn't run well on a drive that size as well

I would strongly recommend an SSD - yes, more cost, and HP won't admit it is a problem. 

[MrQman]

I am definitely considering a SSD. It’s the only real solution I can see. i have worked on it all weekend and was able to speed it up a bit but the boot up is still too long. I used HPs support tool to update all drivers. I was able to get my WiFi download speeds from avg 2mbps to around 10-11. I shut down numerous unneeded services and deleted several unnecessary programs and apps. 

The only other cure I may consider at this point is a restore.