• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-23-2019 12:22 PM

HP Recommended
Product: Spectre x360
Operating System: Microsoft Windows 10 (64-bit)

Hi, i bought this laptop new last month (october 2019) and it came with a years warranty. However, when i log into my HP account it says i only have 1 month left of the warranty. Why does it says this and how can i get it changed?

1 REPLY 1

‎11-23-2019 01:29 PM

HP Recommended

Hi:

 

For whatever reason, HP starts the warranty clock ticking the minute the PC leaves the assembly plant.

 

So the longer the PC sits in a reseller's warehouse, the more time is gone from the warranty.

 

You have two methods to try and get the warranty start and end dates adjusted.

 

Online using the HP warranty dispute form...

 

https://support.hp.com/us-en/document/c05084516

 

Or call HP customer services to get the warranty start and end dates adjusted.

 

https://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

This is the toll free HP customer support phone number if you live in Canada or the United States:  1 (866) 724-8600

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.