warrenty question/confusion

[wertythewerty]

Hi Hp customer services. Back in July of 2021 I got my Hp Omen 15 repaired through the original product limited warranty. There was one problem though. After I got my computer back it said my original product limited warranty expired even though in expires in January of 2022. Also, on the sheet they sent to us it said that   I am very confused. This has also been very inconvenient because as soon as I got my computer back, other problems emerged. I am now hearing a high pitched wining sound from my computer which is giving me a headache and my graphics card is running into a error when I play several games. I have tried everything(resetting windows, installing new graphics cards drivers, updating graphic drivers) but nothing has worked. And now I cant even call Hp help without paying. Could someone please help me.

[Dragon-Fur]

@wertythewerty 

Welcome to the HP Community.

These can be two different things.

The repair is warranted for a period of time - in this case, based on your image, 90 or for the rest of the Warranty.

The Warranty on the computer is based on the original device purchase date / Warranty registration.

If the Warranty on the computer shows expired,

If that is incorrect based on your purchase, registration of the device, and original terms,

Submit a Warranty Dispute form.

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Product Registration

Register your product during first setup or soon afterwards

   READ >>     Register HP Product and Registration FAQ

Have a Care Pack Warranty that needs to be Registered?

         HP Care Pack Registration Page

Warranty Check

Check the Warranty on your product

         Warranty Check – Single or Multiple Devices

NOTE:  Warranty date is updated after purchase and registration of the device.

If the device is not registered, or if there are other issues, submit a Warranty Dispute form.

       NOTE 2:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

• If necessary, Select your Country on the main website page or at the bottom (click Flag)
• Scroll down > To the right of Check multiple warranties, Click Continue
• Enter the Serial Number and Country for one or more devices / systems to be checked
• Check the box to verify you are "Not a robot"
• Click Submit (at bottom of list entries)
• When the page opens, Click View Details

Reminder: Online database results do not impact the actual contract.

Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

• If necessary, select your Region / Country:  Scroll to bottom of page and click the Flag
• HP Computers and Printers - How to Submit a Dispute to Validate Your Warranty

HP Video – Submit a Warranty Dispute:  https://youtu.be/PTMvck49GP4

HP Limited Warranty Statements (General Information)

Standard Warranty, that is, the warranty included with the device, typically covers hardware as explained in the Warranty document.  Optional Care Pack warranties differ by contract.

• HP Limited Warranty Statements | HP® Official Site
• HP - Global Warranty and FAQs
•  HP PCs - Damage Not Covered by the HP Standard Limited Warranty

HP Repair Status

Requires Service Order number / Serial number

Reminder:  Do NOT any post private information in the Community.

• HP Repair – Check Service Order Status

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References / Resources

HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

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