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10-29-2021 02:15 PM
Product: Hp Omen 15
Operating System: Microsoft Windows 10 (64-bit)
Hi Hp customer services. Back in July of 2021 I got my Hp Omen 15 repaired through the original product limited warranty. There was one problem though. After I got my computer back it said my original product limited warranty expired even though in expires in January of 2022. Also, on the sheet they sent to us it said that I am very confused. This has also been very inconvenient because as soon as I got my computer back, other problems emerged. I am now hearing a high pitched wining sound from my computer which is giving me a headache and my graphics card is running into a error when I play several games. I have tried everything(resetting windows, installing new graphics cards drivers, updating graphic drivers) but nothing has worked. And now I cant even call Hp help without paying. Could someone please help me.
1 REPLY 1
10-29-2021 03:14 PM
Welcome to the HP Community.
These can be two different things.
The repair is warranted for a period of time - in this case, based on your image, 90 or for the rest of the Warranty.
The Warranty on the computer is based on the original device purchase date / Warranty registration.
If the Warranty on the computer shows expired,
If that is incorrect based on your purchase, registration of the device, and original terms,
Submit a Warranty Dispute form.
Register your product during first setup or soon afterwards
Have a Care Pack Warranty that needs to be Registered?
Check the Warranty on your product
NOTE: Warranty date is updated after purchase and registration of the device.
If the device is not registered, or if there are other issues, submit a Warranty Dispute form.
NOTE 2: If the single-system-check fails to find your device, use the "multiple devices" method to
check single or multiple devices.
- If necessary, Select your Country on the main website page or at the bottom (click Flag)
- Scroll down > To the right of Check multiple warranties, Click Continue
- Enter the Serial Number and Country for one or more devices / systems to be checked
- Check the box to verify you are "Not a robot"
- Click Submit (at bottom of list entries)
- When the page opens, Click View Details
Reminder: Online database results do not impact the actual contract.
Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.
- If necessary, select your Region / Country: Scroll to bottom of page and click the Flag
- HP Computers and Printers - How to Submit a Dispute to Validate Your Warranty
HP Video – Submit a Warranty Dispute: https://youtu.be/PTMvck49GP4
HP Limited Warranty Statements (General Information)
Standard Warranty, that is, the warranty included with the device, typically covers hardware as explained in the Warranty document. Optional Care Pack warranties differ by contract.
- HP Limited Warranty Statements | HP® Official Site
- HP - Global Warranty and FAQs
- HP PCs - Damage Not Covered by the HP Standard Limited Warranty
HP Repair Status
Requires Service Order number / Serial number
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Learn how to submit a dispute to validate your warranty through support.hp.com. Chapters: 00:00 Introduction 00:16 Check Product Warranty 00:43 Dispute Product Warranty 00:57 Sign in to HP Account 01:18 Enter Details in Warranty Validation Form 01:33 Upload Proof of Purchase 02:05 Submit Dispute ...
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