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‎02-08-2023 05:37 AM

HP Recommended

DEVICE NAME: DESKTOP-E1JLCSE

DEVICE ID: 1E1E21C7-D5CA-4132-956A-02DD0A3A69AC

PRODUCT  ID: 00330-51849-74528-AAOEM

PROBLEM: I CANT USE THE F3 AND F4 KEYS ON THE KEYBOARD

ERROR MESSAGE:  hp software framework is not installed or not running

Category:
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3 REPLIES 3

‎02-08-2023 06:53 AM

HP Recommended

Hi:

 

See if the info at the link below is of help to you...

 

Update HP Hotkey UWP Service - HP Support Community - 8356241

 

You can download the HP software framework program at the link below:

 

https://ftp.hp.com/pub/caps-softpaq/cmit/softpaq/CASLSetup.exe 

 
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‎02-10-2023 02:44 AM

HP Recommended

hi paul, thanks for your response. when i try to install the software from the link you sent me i got a warning that "This type of file can harm your computer, do you want to keep CASLSetup.exe anyway?. What should i do and what does the message mean. thank you

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‎02-10-2023 07:17 AM

HP Recommended

You're very welcome.

 

I guess the warning is that it is an exe file, and you should trust the source before running it.

 

The file comes from HP, and I have given it to several forum members that are having the same issue as you are.

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