• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended

DEVICE NAME: DESKTOP-E1JLCSE

DEVICE ID: 1E1E21C7-D5CA-4132-956A-02DD0A3A69AC

PRODUCT  ID: 00330-51849-74528-AAOEM

PROBLEM: I CANT USE THE F3 AND F4 KEYS ON THE KEYBOARD

ERROR MESSAGE:  hp software framework is not installed or not running

3 REPLIES 3
HP Recommended

Hi:

 

See if the info at the link below is of help to you...

 

Update HP Hotkey UWP Service - HP Support Community - 8356241

 

You can download the HP software framework program at the link below:

 

https://ftp.hp.com/pub/caps-softpaq/cmit/softpaq/CASLSetup.exe 

 
HP Recommended

hi paul, thanks for your response. when i try to install the software from the link you sent me i got a warning that "This type of file can harm your computer, do you want to keep CASLSetup.exe anyway?. What should i do and what does the message mean. thank you

HP Recommended

You're very welcome.

 

I guess the warning is that it is an exe file, and you should trust the source before running it.

 

The file comes from HP, and I have given it to several forum members that are having the same issue as you are.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.