• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
<Here is how to use Windows Security to Protect HP PCs Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
pavilion g4 2049tx
Microsoft Windows 10 (64-bit)

hp site providing only windows 8 drivers.no driver for my laptop g4 2049tx windows 10.where can i get those?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @tau13,

 

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I understand you are looking for the drivers for your HP notebook. Don't worry I'll be really glad to help you with this.

 

After reviewing your post, I did go through the Software and drivers page and found that there are drivers available only for Windows 7, 8 & 8.1. Hence there are no drivers available for Windows 10.

 

For workaround, you can go ahead and install the drivers of Windows 8.1 on your Windows 10 machine and this could be compatible. 

For example if you are looking to install the drivers for your graphics card, I would suggest you first uninstall the graphics card drivers from Device manager and make sure you don't put a check mark next to delete the driver software for this device.

Once it's done Uninstalling the device. I would suggest you launch our website: https://support.hp.com/us-en/drivers Please select the Operating system as Windows and version as 8.1 (64 bit) and install the right drivers which should be compatible for Windows 10.

 

In case if you come across any issues. try to install the drivers using compatibility mode.

 

Download the  graphics card drivers from your computer manufacture website for Windows 10, if not available.

 

Follow these steps to install the drivers in compatibility mode and check if that helps.

 

a. Download the driver from the manufacturer’s website.

b. Right-click on the driver setup file and click on ‘properties’.

c. Click on the ‘compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 8 operating system from the drop down menu and proceed with the installation.

d. Once this is done, restart the computer and check if the issue persists.

You may also refer: Make older programs compatible with this version of Windows (Steps applies to Windows 10)

 

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

 

Refer this link to know how to use HP support assistant.

 

I sincerely hope this fixes the issue. Let me know the outcome. All the best!

 

Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

Jeet_Singh
I am an HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

Hi @tau13,

 

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I understand you are looking for the drivers for your HP notebook. Don't worry I'll be really glad to help you with this.

 

After reviewing your post, I did go through the Software and drivers page and found that there are drivers available only for Windows 7, 8 & 8.1. Hence there are no drivers available for Windows 10.

 

For workaround, you can go ahead and install the drivers of Windows 8.1 on your Windows 10 machine and this could be compatible. 

For example if you are looking to install the drivers for your graphics card, I would suggest you first uninstall the graphics card drivers from Device manager and make sure you don't put a check mark next to delete the driver software for this device.

Once it's done Uninstalling the device. I would suggest you launch our website: https://support.hp.com/us-en/drivers Please select the Operating system as Windows and version as 8.1 (64 bit) and install the right drivers which should be compatible for Windows 10.

 

In case if you come across any issues. try to install the drivers using compatibility mode.

 

Download the  graphics card drivers from your computer manufacture website for Windows 10, if not available.

 

Follow these steps to install the drivers in compatibility mode and check if that helps.

 

a. Download the driver from the manufacturer’s website.

b. Right-click on the driver setup file and click on ‘properties’.

c. Click on the ‘compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 8 operating system from the drop down menu and proceed with the installation.

d. Once this is done, restart the computer and check if the issue persists.

You may also refer: Make older programs compatible with this version of Windows (Steps applies to Windows 10)

 

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

 

Refer this link to know how to use HP support assistant.

 

I sincerely hope this fixes the issue. Let me know the outcome. All the best!

 

Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

Jeet_Singh
I am an HP Employee

HP Recommended
Thank you! It is working fine.
HP Recommended

Hi @tau13,

 

Thank you for the update,
I appreciate your time and efforts, 


I'm glad I could contribute towards resolving the issue and finding the solution you were looking for.
Thanks for taking the time to let the community know about the solution


You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉 


Take care now and do have a fabulous week ahead. 🙂

 

Regards,

Jeet_Singh
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.