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HP Recommended

This board does not seem to work--I can't enter OS or product name in the text boxes.

 

I have a  HP Laptop 15-da0xxx  purchased new  in 2023 with Windows 11.  Yesterday the wireless adapter disappeared.  The HP drivers site does not appear to have any drivers for this laptop  and Windows 11.  Note that the laptop and its wireless adapter have worked for 2 years without problems, so it cannot be that the laptop is not compatible with Windows 11.  Ethernet connection works fine, but leaves me tethered.

 

Any suggestions?  And does anyone know why has HP apparently stopped supporting this laptop after just 2 years?

 

 

1 REPLY 1
HP Recommended

@bootbob, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

You're right to be frustrated—losing Wi-Fi on a laptop that was working perfectly until recently is disruptive. Let's tackle your situation in steps and see what can be done.

 

Check Device Manager

Press Win + X → select Device Manager.

Expand Network Adapters.

If your wireless adapter is missing, check View → Show hidden devices.

Look under Other Devices or for any devices with yellow exclamation marks.

If it shows up as unknown or with an error, that’s a sign the driver is gone or corrupted.

 

Power Cycle

Fully shut down:

Unplug the laptop and remove the battery (if removable).

Hold the power button for 15–20 seconds.

Plug in and restart.

 

Try Reinstalling Driver

Even if HP’s site is lacking, you can try:

Device Manager

Go to Device Manager → Network Adapters.

Right-click → Scan for hardware changes.

If the device reappears, update driver:

Right-click → Update driver → Search automatically.

 

HP Support Assistant

install HP Support Assistant on the laptop (via Ethernet). It might detect missing drivers and help reinstall the Wi-Fi driver.

 

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

Garp_Senchau
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.