windows did an update and now google chrome and my yahoo mail will not open

[Doane7]

Windows 11 did an update and now my Google Chrome and Yahoo mail will not open. They are both displaying a message that says:

The application has failed to start because the side-by-side configuration is incorrect. 

How do i fix this? Please help.

[Irfan_06]

Hi @Doane7,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

The "side-by-side configuration is incorrect" error typically occurs due to issues with the Visual C++ Redistributables, which are required for many applications, including Chrome and Yahoo Mail apps, to function correctly. Here’s how to resolve this issue:

1. Repair or Reinstall Visual C++ Redistributables

1. Press Windows + X and select Apps and Features.
2. Search for entries like:
   • Microsoft Visual C++ 2005, 2008, 2010, 2012, 2013, 2015-2022 Redistributables.
3. For each entry:
   • Click on it and select Modify.
   • Choose Repair.
4. If repairing doesn’t help, uninstall them and reinstall from Microsoft’s official site:
   • Download Visual C++ Redistributables

2. Perform SFC and DISM Scans

These tools can fix corrupted system files that may cause this error.

1. Open Command Prompt as Administrator:
   • Press Windows + S, type cmd, right-click, and select Run as Administrator.
2. Run the following commands one at a time:
   • SFC Scan:
   • DISM Scan:
3. Restart your computer after the scans are complete.

3. Reset or Reinstall Google Chrome

1. If Chrome is corrupted, you may need to reset or reinstall it.
2. To reset:
   • Press Windows + R, type chrome://settings/reset, and press Enter.
3. To reinstall:
   • Uninstall Chrome via Settings > Apps > Installed apps.
   • Download the latest version from Google Chrome's official site.

4. Check for Pending Windows Updates

Sometimes, incomplete updates can cause compatibility issues.

1. Press Windows + I to open Settings.
2. Navigate to Windows Update > Check for updates.
3. Install any pending updates and restart your computer.

5. Review Event Viewer Logs

The Event Viewer can provide more insight into the specific error.

1. Press Windows + S, type Event Viewer, and open it.
2. Navigate to Windows Logs > Application.
3. Look for errors related to Chrome or Yahoo Mail and note the details.

6. Additional Troubleshooting Steps

• Test in Safe Mode: Boot into Safe Mode and try opening Chrome/Yahoo Mail to see if third-party software is interfering.
• Check Antivirus or Firewall: Ensure your security software isn’t blocking these apps.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support