windows facial recognition not working

[Omkekan]

I have recently faced an issue with my Windows Hello settings.

I tried to setup facial recognition, but it gives a message that "we couldn't find a camera compatible with windows hello face.

I tried to fix it; I reinstalled the windows hello face driver. 

But it couldn't work. 

[ub6424]

Hello @Omkekan 

Sorry to hear that you are having problems ... I would like to help you.

(1) <Windows hello> works with >>> IR ( Infrared ) camera only !

See:

HP Pavilion x360 14 inch 2-in-1 Laptop PC 14-ek0000 series specifications

See section <Hardware>

I do not see any reference to IR

Webcam

HP True Vision 720p HD Camera with camera shutter, temporal noise reduction, and integrated dual array-digital microphones Supported audio software: Beam forming Echo cancellation Noise suppression

(2) Double Check Windows <device manager> -> Webcam

Kind regards

[JerryJames007]

It's because the camera of some laptops is not compactable. Many laptops have ordinary face cameras but only cameras with Infrared face (IR) detection can help you with facial recognition.