Create an account on the HP Community to personalize your profile and ask a question
10-07-2022 02:00 AM
I have recently faced an issue with my Windows Hello settings.
I tried to setup facial recognition, but it gives a message that "we couldn't find a camera compatible with windows hello face.
I tried to fix it; I reinstalled the windows hello face driver.
But it couldn't work. ￼
10-07-2022 02:27 AM
Sorry to hear that you are having problems ... I would like to help you.
(1) <Windows hello> works with >>> IR ( Infrared ) camera only !
See section <Hardware>
I do not see any reference to IR
HP True Vision 720p HD Camera with camera shutter, temporal noise reduction, and integrated dual array-digital microphones
Supported audio software:
(2) Double Check Windows <device manager> -> Webcam
Didn't find what you were looking for? Ask the community