windows hello and fingerprint scanner not working

[shariffs]

Product Name: HP ProBook 440 G2

Product Number: M1V29PA#AB4

error :we couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint

I already have a fingerprint scanner in the laptop as it is ProBook

error; we couldn't find a camera compatible with windows Hello Face

The camera is working perfectly fine with a best quality picture

I am neither able to see the Biometric drivers in Device manager nor use it

the services.msc the biometric service is represented as Running, but where?

 

but in device manager no driver for it like for biometrics no driver is being viewed 

let me know what is the issue  windows hello fingerprint not working

[banhien]

@shariffs 

Manual of the series

             http://h10032.www1.hp.com/ctg/Manual/c04763032.pdf

1. Finger print: Did you ACTUALLY buy the option ?

2. Hello: The series does not support IR/3D webcam therefore Hello Facial Recognition won't work

Regards.