-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Software and How To Questions
- windows hello face not working in hp 15 da0389tu

Create an account on the HP Community to personalize your profile and ask a question
07-15-2021 04:34 AM
windows hello face is not working in my device. I check the biometric driver in device manager but i not found any biometric driver in my device . Tell me why windows hello face not working in my device ?
07-21-2021 01:13 PM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- Did this happen after a recent window or software update?
- Did you make any changes to the settings of your PC prior to the issue?
- When was the last time it worked fine?
Keep me posted for further assistance.
ECHO_LAKE
I am an HP Employee
07-23-2021 11:37 PM
Thank you for posting back.
Set up facial recognition to sign in to your computer.
NOTE: This feature is only available for HP computers with an infrared (IR) camera. If you do not see the Face Recognition option in Windows Hello, your computer does not have an IR camera.
-
In Windows, search for and open Sign-in options.
-
On the Accounts window, select Windows Hello Face, and then click Set up.
-
On the Windows Hello welcome screen, click Get started. If a window displays prompting you to verify your identity, type the requested credentials.
-
Look directly at the camera.
NOTE: Make sure no one else is in front of the camera. Facial recognition fails if more than one face is detected.
-
If you wore glasses while setting up Windows Hello face recognition, select Improve recognition to go through the setup again without them. This helps the software recognize you with or without your glasses.
-
Click Close to complete the process.
Facial recognition is set up, and you can sign in by looking directly at your computer screen.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee