0xA00F4244 <NoCameraAreAttached> webcam doesn't work

[sgu]

Today I've bought the new laptop HP Pavilion - 14-ce2074nl.

I've already updated Windows, Bios and drivers using the hp support assistant.

I've also followed many guides to solve this issue, but without result.

The notebook is new, only 1 day of life, and it is not acceptable that the webcam doesn't work at its first use.

Could you help me to solve faster this issue?  Thank you-

[sgu]

In adding to my post, I've run a check using boot tool.

The webcam is not recognized, this is the result

Modello: HP Pavilion Laptop 14-ce2xxx

Numero di serie: 00000000

ID prodotto: 000000000

Numero CSO: 

ID agente: 

================================================

Ora inizio            Tipo                        Risultato      ID errore

-------------------   -------------------------   ------------   ---------------------------

2019-04-26 22:07:14   Webcam                      Non Riuscito   GK085K-9KK9KL-MFPXG1-Q3BC03

2019-04-26 22:06:42   Webcam                      Non Riuscito   GK085K-9KK9KL-MFPXG1-Q3BC03

[Echo_Lake]

@sgu
Thank you for posting on the HP Support Community.

I appreciate your efforts to try and resolve the issue.
let's try these steps: Roll back webcam driver.

If your webcam has stopped working after installing a new update, you should uninstall the update and roll back to the older version. You will have to open Device Manager > right-click on the webcam or imaging device > select Properties > switch to Driver tab > click on Roll Back Driver button > select Yes on the next window. After that,

Next, right click on the sound video and game controller > uninstall all the listed devices. Next,  check for digital media device> right click on it and uninstall the drive. You need to restart your PC to check whether it is working or not.

(Try this Microsoft recommended steps) the app troubleshooter. Click here to download and run the programme.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[sgu]

Thank you for your answer, but the issue is currently on.

Yesterday, before your answer, I recoverd Windows and after first logon I've seen that the webacam worked correctly.

But, after few hours, Windows updated and the webcam now doesn't work.

I also used a point of recovery, made few minutes after the system recovery, and the webcam doesn't work again.

I followed your guide and:

• I can't click on Roll Back Driver button on webcam properties, the button it's disable; the installed driver is a Microsoft driver dated 2006, it's very old.
• I can't find digital media devices on the device list

However, I tryed to uninstall the webcam, the sound video and game controller and then I reboot the system.

The webcam doesn't work again.

I think that the issue it's related to a too old webcam (a cheap webcam) and with the last Windows update, it is not longer supported by the system. It's not accetable that a device bought in the 2019 use a webcam that use a driver made on 2006. I've also had problem installing your audio driver update using hp assistance and the installation fails.

If you can't give me a fast solution, I think that I'll return the machine and I'll buy another brand.

Thank you for your attention. Best regards.

[Echo_Lake]

@sgusgu
Thank you for posting back. 

apologize for the inconvenience caused, I would request you to contact our Support and our Support Engineers should be able to Remote into your computer and sort this out for you as earliest possible. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[sgu]

I followed the suggestion to conctact your Support Engineers on www.hp.com/contacthp/.
The solution that they offered me was to recovery the system and block the windows update.
A second chance that they offered me was to contact directly Microsoft because in their opinion it's a Microsoft issue.

I'm really amazed of this response superficiality. It's your hardware, a very recent laptop, and the drivers should be your ownership.
If your hardware doesn't work with a certified OS, it's a your problem and it's your interest to find a solution to the issue.
If it's a issue related to the OS, it means that all your devices in the world have the same issue.
Honestly, from HP, I expected a very different feedback for this issue. I'm disappointed. Regards.

04/05/2019 13:05 Post update

I've also spoke with a Microsoft Advisor on Microsoft Suppurt.  Also him suggested me tu recovery the system and block the windows update.  Incredible!!! It's a not accetable solution for a laptop bought 1 week ago as the newest hp laptop. I think that I'll change the laptop with another brand.

[Echo_Lake]

@sgu
 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Community.