1/4 of the screen is black, but is functoning

[HannahMohammed]

Hello, I have a 5 month old Hp Spectre x360. One afternoon, I opened the laptop and a quarter of the screen was black. It is functional and can move apps/windows behind the black part of the screen. The touch screen still works on the black part itself and computer operates as normal. 

[praveen196]

@HannahMohammed Welcome to HP Community!

I understand that the laptop 1/4 of the screen is black.

Do not worry. I will try to fix the issue.

Please perform the below steps and check.

Right-click in a useable area of the display and select screen resolution. In the resolution, dropdown changes the resolution to the one that says (recommended). That will be the native screen resolution for your notebook's graphics solution and display.  Once you have done that select Apply and then OK.

If you haven't, please try an alternate monitor to understand if this is either a hardware or a software failure, 

if the issue does not appear on the alternate monitor, you may need to replace the display assembly on your computer, 

if the issue appears on the alternate monitor/TV as well, re-install the graphics card drivers & update it from the official HP Website: Click here 

  

If you don’t have an alternate monitor, I recommend checking if the issue appears on the BIOS screen (restart the computer and tap on F10 to access BIOS) 

If the issue does not appear in BIOS, reinstall the graphics card drivers & update BIOS using the above link, 
If it does, you may need to replace the LCD/Repair the computer: 

  

If the issue occurred after an accident (such as dropping it on the floor, liquid spilled on it, etc.) there could be a hardware failure and in such cases, you may need to get the computer repaired via HP (there could be a charge involved if the PC isn't covered by the accidental damage protection plan) 

  

Reply to the result of the above-mentioned steps, for further assistance. 

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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