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HP Recommended
HP EliteBook 840 G2 Notebook PC
Microsoft Windows 10 (64-bit)

1, q, a, z shift keys of my keyboard are not working

3 REPLIES 3
HP Recommended

Hello @bhupendradhami 

 

This indicates that keyboard ribon cable is not seated 100% to mainboard, it has come loose.

 

HP EliteBook 840 G2 Maintenance and Service Guide

Page 71 Component replacement procedures

Page 72 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

Page 73 Component replacement procedures

Page 74 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

ub6424_0-1660230907498.png

 

Please report your results

HP Recommended

How to fix manually?

HP Recommended

Hello  @bhupendradhami 

 

There is only one solution, which I have written to you.

 

Good luck

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