1" pink line on display

[Xspired]

Just noticed a 1 inch pink line approx 2-3 pixles thick horizontally on my screen , mainly visiable with black backround ,Here is an image.

 

Clearly a screen defect but who should i go to as this product is less than 3 months old ? 

Should i take this back to pc world or contact hp direct ?

Thankyou for any assistance 😉

[Flower_Bud · Accepted solution]

Hi @Xspired,

Thank you for posting on HP Forums,

Flower_Bud is at your service.

As I understand, the display has a pink line.

No worries, as I'll be glad to help you,

I recommend you attempt to access the BIOS screen by tapping on F10 while the computer is restarting, 

If the issue persists in the BIOS screen which is outside windows, it would confirm a hardware failure and you will need to Contact HP to replace or repair the LCD, 
 

However, if it doesn't show up in the BIOS, it would confirm a software issue and we'll need to reinstall or update the display drivers using the Official HP Website: Click here. 

Keep me posted!

Have a great day 🙂

[Xspired]

Many Thanks

I took the unit back to where I had purchased and received a replacement.

I had already made every effort to pinpoint the issue but the screen was clearly faulty.

Thank you for your assistance 😉

[Flower_Bud]

Hi @Xspired,

Thank you for the update,

I appreciate your time and efforts,

I'm glad you found the solution for this concern.

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

Take care now and do have a fabulous week ahead. 🙂

[digitalunlocker]

Second time changed new also damaged same Problem Now bottom section have line