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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- 14.9/16gb Ram Available but not utilized by GPU

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10-15-2020 05:55 PM - edited 10-15-2020 06:34 PM
Hi, I've been trying to figure out the 14.9GB available ram. I thought the balance was reserved for use by the GPU but nothing i throw at my system gets GPU memory beyond 1GB. Benchmarks, Games nor apps have the effect I had hoped for. I think it used to have that effect prior to the latest bios update but no more.
Is this the largest allocation for this machine?
I'd appreciate some advice please.
Thank you
Probook 445g6
Ryzen Pro 2700u
16GB Ram
Nvme 256
10-15-2020 06:00 PM
That is a known issue which is related to AMD processors. Please check the following article:.
https://support.hp.com/us-en/document/c06526774
And from Microsoft PlayReady.
https://www.microsoft.com/playready/overview/
Regards.
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