cancel
Showing results for 
Search instead for 
Did you mean: 
Dscm421
New member
2 1 0 0
Message 1 of 4
133
Flag Post

14 ck laptop, camera won’t work,is there a camera installed in this laptop?

HP Recommended
14 hp notebook
Microsoft Windows 10 (64-bit)

son bought laptop for schoolwork and camera can’t be found error code 0xA00F4244 no cameras attached, is there an actual camera installed in this laptop?

3 REPLIES 3
Echo_Lake
HP Support Agent
HP Support Agent
21,832 21,791 965 1,005
Message 2 of 4
Flag Post
HP Recommended

@Dscm421

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

This occurs if the camera privacy switch has been moved to the OFF position (it is ON by default).

Figure 1. Camera privacy switch in OFF position

When the privacy switch is set to OFF, the "Camera" device is not present in Device Manager.

Figure 2. Camera not listed when the privacy switch is off.

Figure 3. Camera is listed when the privacy switch is on.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Reply
0 Kudos
Dscm421
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Hi echo lake, thanks for your reply, I have checked his laptop and it doesn’t have camera switch button anywhere on his laptop, will I have to buy an external camera?

Reply
0 Kudos
Echo_Lake
HP Support Agent
HP Support Agent
21,832 21,791 965 1,005
Message 4 of 4
Flag Post
HP Recommended

@Dscm421

Thank you for posting back. 

 

I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the webcam and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​
 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation