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Alexander331
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15-cx Series hinge problem, broken fixing points, display bezel coming off.

HP Recommended
15-cx0063nu
Microsoft Windows 10 (64-bit)

Hello, just a few days ago I noticed that the display bezel is coming apart from the display leaving a gap. Took it upon myself to open the device and investigate the problem. The issue seems to be that the base on which the hinges are fixed onto the display back cover have become brittle and broke into pieces causing the display to wobble when the notebook is open. The hinge itself is pushing onto the display bezel causing it to separate from the display. I have uploaded pictures of the broken fixing points and the display bezel coming off to Imgur since it wouldn't let me attach them to the post. I would like to know if it's possible to have the back cover and the bezel shipped to Germany since the official spare parts website says that they are out of stock.

I believe the numbers for the parts are as goes: 

Back cover: L20313-001

Display bezel: L20309-001

Thanks in advance!
Link to photos: imgur.com/a/2ZwqChG (Would not let me attach them)

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Alexander331

 

I reviewed your post and I understand that you are looking for a replacement back cover and the bezel for your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you contact support and they will assist you in this regard.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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