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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎11-04-2020 01:06 PM - edited ‎11-04-2020 01:26 PM

HP Recommended
Product: 15-cx0063nu
Operating System: Microsoft Windows 10 (64-bit)

Hello, just a few days ago I noticed that the display bezel is coming apart from the display leaving a gap. Took it upon myself to open the device and investigate the problem. The issue seems to be that the base on which the hinges are fixed onto the display back cover have become brittle and broke into pieces causing the display to wobble when the notebook is open. The hinge itself is pushing onto the display bezel causing it to separate from the display. I have uploaded pictures of the broken fixing points and the display bezel coming off to Imgur since it wouldn't let me attach them to the post. I would like to know if it's possible to have the back cover and the bezel shipped to Germany since the official spare parts website says that they are out of stock.

I believe the numbers for the parts are as goes: 

Back cover: L20313-001

Display bezel: L20309-001

Thanks in advance!
Link to photos: imgur.com/a/2ZwqChG (Would not let me attach them)

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