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‎06-23-2020 04:02 PM

HP Recommended
Product: 15s-fq1002na
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I want to confirm if my new laptop, 15s-fq1002na, supports USB Type C Alt Mode. I have a USB C 7 in 1 adapter that has HDMI. It works on my work laptop, so I suspect this new HP does not support Alt Mode or PD. I'm struggling to confirm it though.

Symptoms I'm seeing are:
Unknown USB Device Port Reset Failed in Device manager

and:

BTHUSB Event ID 34. 
The local adapter does not support an important Low Energy controller state to support peripheral mode. The minimum required supported state mask is 0x2491f7fffff; got 0xffffffff. Low Energy peripheral role functionality will not be available.

 

Or is it some kind of power plan issue?

Any help greatly appreciated

1 REPLY 1

‎06-23-2020 04:25 PM

HP Recommended
@MichaelF74 wrote:

... I want to confirm if my new laptop, 15s-fq1002na, supports USB Type C Alt Mode.  ....

@MichaelF74 

 

No, it does not support Alt mode. Its specs

 

   https://support.hp.com/au-en/document/c06536674

 

It only has  1 USB 3.1 Gen 1 Type-C™ (Data Transfer Only, 5 Gb/s signaling rate) port.

 

Regards.

BH
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