15s-fq2061tu // I can not choose 1920x1080 option on display setting

[kimheyjung]

Hi there

On spec sheet. display support FHD 1080p but I can not choose it from display setting..  what is the problem?  thanks in advance

[banhien]

@kimheyjung 

Sorry your machine is one of the following around 190 models

           https://support.hp.com/nz-en/product/product-specs/hp-15-f2000-laptop-pc-series/model/2100381733

Is this the first time you open your machine ?

Regards.

[kimheyjung]

my model number : 15s-fq2061tu

https://support.hp.com/nz-en/document/c06986855     ( spec sheet for 15s-fq2061tu ) -> 

Display

39.6 cm (15.6") diagonal, FHD (1920 x 1080), IPS, micro-edge, anti-glare, 250 nits, 45% NTSC

This is not first time, i bought a secondhand yesterday.

Please help me

Thanks in advance

[banhien]

@kimheyjung 

Well, sounds like the previous owner played around with the machine too much, he/she may change its screen or did another setup. Now, please use the following check

                     https://screenresolutiontest.com/screenresolution/

Regards.