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‎05-14-2025 05:46 PM

HP Recommended
Product: HP Laptop PC 15s-fq2000 (2D119AV)
Operating System: Microsoft Windows 11

Hi there

 

On spec sheet. display support FHD 1080p but I can not choose it from display setting..  what is the problem?  thanks in advance

3 REPLIES 3

‎05-14-2025 09:10 PM

HP Recommended

@kimheyjung 

 

Sorry your machine is one of the following around 190 models

 

           https://support.hp.com/nz-en/product/product-specs/hp-15-f2000-laptop-pc-series/model/2100381733

 

Is this the first time you open your machine ?

 

Regards.

BH
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‎05-14-2025 11:47 PM

HP Recommended

my model number : 15s-fq2061tu

 

https://support.hp.com/nz-en/document/c06986855     ( spec sheet for 15s-fq2061tu ) -> 

Display
39.6 cm (15.6") diagonal, FHD (1920 x 1080), IPS, micro-edge, anti-glare, 250 nits, 45% NTSC

 

20250515_122753.jpg

 

This is not first time, i bought a secondhand yesterday.

 

Please help me

 

Thanks in advance

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‎05-15-2025 05:51 PM

HP Recommended

@kimheyjung 

 

Well, sounds like the previous owner played around with the machine too much, he/she may change its screen or did another setup. Now, please use the following check

 

                     https://screenresolutiontest.com/screenresolution/

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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