2, w, s, x keys not workng when caps lock is pressed

[RiveOner]

When caps lock is pressed, the 2, w, s, x keys do not type the capital letters. Rather they produce the following,

2 - does nothing, but if you pressit a couple tmes it will produce five randm number (ex. 07824, or 82431}

W - goes up to the next line and types “OPu”

S - goes to Down and starts a new li e (as if “enter” buttn was pressed) and types, “L;J”

X - types “./m”

Note, the caps lock button light does not stay on, but goes on when a key is pressed.

All other keys work with caps lock pressed, meaning it produces the correct capital letter. 

When I press the caplock key to produce lowercase letters, everything works fine.

Before this problem with the keyboard happened, I cleaned the keyboard with a anti static rag & 90% alcohol. I did this with the laptop off, but it accidently turned on. Once I noticed it was on, i stopped cleang and waited for it load to the log on screen of windows 10. I powered off and continued cleaning.

Please help.

[A4Apollo]

Hey there! @RiveOner, Thanks for stopping by the HP Support Forums!

I understand you have keyboard issues with your PC.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Have you tried checking with an external keyboard does the issue persist?

As you mentioned when you turn on caps lock few keys on the keyboard stops functioning.

First, restart your PC keep tapping the F11 key on your PC before the PC boots, you will see the recovery manager screen.

Open the command prompt from the list and check if all the keys on your PC are functioning correctly.

Try few steps recommended below.

Turn off the computer and then restart it.
Press the Esc key repeatedly to see if a startup menu opens.
If a setup menu does not open, the integrated keyboard hardware is not working. The integrated keyboard in the notebook should be serviced or replaced. To continue using the notebook, connect a USB-wired keyboard to a USB port and restart the computer.
If a setup menu opens, use the arrow keys to navigate the menus. If these keys are working in the startup menu, but then fail when Windows loads, the problems might be related to the keyboard software.
Restart the computer.
In Device Manager, uninstall and reinstall the keyboard software:
In Windows, search for and open Device Manager.
Click View and select Show Hidden Devices.
Click the arrow next to Keyboards, right-click the keyboard device name, then select Uninstall to remove the device from Windows.
Continue removing device names in the Keyboards category until all device names have been uninstalled.
Restart the notebook. Right-click Start (), select Shut down or sign out, then select Restart.
Wait for the computer to restart and open Windows.

Also, Turn off Filter Keys

Filter Keys is a feature that is designed to ignore brief or repeated keystrokes, and according to users, this feature is turned on by default on their laptops, and that’s what’s causing the keyboard issue.

Go to Control Panel and open Ease of Access Center.
Scroll down and select Make the keyboard easier to use option.
Scroll down and locate Filter Keys option. Make sure that Turn on Filter Keys option is not checked.
After turning off this option, click Apply and OK to save changes.

Refer this article to further troubleshoot keyboard issues with your PC. Link: https://support.hp.com/hk-en/document/c03843122

Also, try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC.

If the issue still persists after trying out the steps.

It is a hardware issue with your PC, keeps contact HP support for service options.

Link to contact HP.

Please mark my post as accepted solution if you feel I have answered your query.

Let me know if this works! 

Have a great day ahead! 🙂

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