2 weeks ago the HDMI protocal doesn't work anymore on my Spector laptop

[ridro1234]

2 weeks ago the HDMI protocal doesn't work anymore on my HP Spector laptop.

[Deep_World]

Hi @ridro1234, 

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I’m sorry you’re going through this, I understand the concern and don’t worry I’ll help you with this.  

To help figure out what’s going on, could you share a bit more detail about the issue, and if possible, a picture or screenshot of any error message you’re getting when you plug in the HDMI cable? Even if there’s no message, a photo of what happens on your screen (or the external monitor) can be helpful.

In the meantime, here are a few troubleshooting steps you can try:

A. Basic Checks

1. Restart both the laptop and the external monitor/TV.
2. Try a different HDMI cable if you have one.
3. Try a different HDMI port on the monitor/TV.

B. Display Settings

1. Press Windows + P and cycle through:
   • Duplicate
   • Extend
   • Second screen only
     Let me know if any of these modes show anything.

C.  Device Manager

1. Go to Device Manager → Display adapters
   • Do you see your graphics card listed normally?
   • Any warning icons?

D. Graphics Drivers

1. Update or reinstall the graphics drivers (Intel, NVIDIA, or both depending on your Spectre model).
2. Link to update by entering the serial number of the unit  ( https://support.hp.com/in-en/drivers )

E. HP Hardware Diagnostics

1. If you have HP UEFI Hardware Diagnostics, run a video output test if available.

Once you share the error photo and a bit more info like your exact HP Spectre model and what happens when you connect the HDMI  I can help you narrow down the issue much more accurately. You’re not alone in this, and I’ll Walk through it with you.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World

[Deep_World]

Hi @ridro1234 

We did not hear from you after I replied to your post that you had created on the HP Support Community.

This is a follow-up to know if the issue that you were facing with your HP product has been resolved.

If you encounter any more hiccups or have questions, please don't hesitate to reach out. We're here to help and support you every step of the way! 

We'll be archiving this case, but feel free to respond to this thread anytime to continue the conversation. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Take care, and have an incredible day ahead! 

Best regards,

Deep_World