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‎04-22-2017 08:44 AM

HP Recommended
Product: Ultraslim Docking Station
Operating System: Microsoft Windows 7 (64-bit)

Hi all - I could use some help.  I have my Elitebook 1040 in the 2013 Ultraslim docking station with two LG monitors connected through the Display ports.  It's worked great for the past 2 months.

 

All of the sudden, my screen was going black and then after 3 seconds would turn back on (this happened on both LG monitors).

 

After reading other threads, I went an installed the latest version of software for the docking station as that seemed to be the issue.  Well now neither monitor works when I re-dock the computer.

 

Out of the dock, if I connect one, no problem.  

 

Any recommendations on how I fix the doc?

1 person had the same question
1 REPLY 1

‎05-04-2017 07:46 AM

HP Recommended

There is new FW for the Ultralim docking station.

 

Read this first.

 

ftp://ftp.hp.com/pub/softpaq/sp79001-79500/sp79015.html

 

When you install the new firmware make sure you notebook is docked and that you have at least one DP monitor attached to the unit and turned on.

 

Here is the link to the firmware.

 

ftp://ftp.hp.com/pub/softpaq/sp79001-79500/sp79015.exe

 

Joel

 

I am an HP Employee.

If you like my post, click the thumbs up.
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