4k screens with a subtle texture (grain) effect in the background

[AndrewTorino]

Dear hp community,

I recently bough two new products (2021) one spectre, and one envy X360 both of them had a subtle texture like paper effect in their displays. It's like a subtle grain always present, almost like pixelated.

It's more evident on white background 

both in the spectre IPS screen and the oled of the Envy. It was worse on the Envy.

Very annoying when working with graphics as it's a work of details. Does anyone knows if it's a quality issue of the screen production or it can be fixed in the future with a driver update? Here is the picture

[Echo_Lake]

@AndrewTorino

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• When was the last time it worked without these issues?
• Have you updated Graphics and Chipset drivers?
• Have you checked the display on an external monitor?

Let’s try these steps to resolve the problem:

I recommend you attempt to access the BIOS screen by tapping on F10 while the computer is restarting, 

If the issue persists in the BIOS screen which is outside windows, it would confirm a hardware failure.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[AndrewTorino]

Hi, thanks for the answer.

• When was the last time it worked without these issues?
  it has had this issue since I bought the laptop, other models too
• Have you updated Graphics and Chipset drivers?
  didn't try that yet
• Have you checked the display on an external monitor
  haven't had the chance, though the problem is prensent in the bios too.

so It seems to be a screen quality issue as it's a 4k pannel, it shouldn't be pixellated 

[Echo_Lake]

@AndrewTorino

Thank you for posting back. 

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

Refer to the article: Troubleshooting Screen Issues (Windows 10, 8, 7)
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[AndrewTorino]

Thanks, for the answer,

unfortunately I couldn't try this solutions because the days to return the laptop were running out and I felt saver to return it.

Though I passed by a shop who had an hp envy exposed and had the same issue.

I would love to buy a spectre again but I'm sure at this point if this issue is a screen quality problem of the model rather than a software update problem.

If you take the chance to look phisically  at one of this monitors please let me know if is a feature of the laptop. 

[Echo_Lake]

@AndrewTorino

Thank you for posting back.

In order to bring your issue to the attention of an appropriate team within HP. I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

[AndrewTorino]

ECHO_LAKE 

thanks for the support and the answer, 

I looked everywhere but it seems there is no imbox in my account.

I have feedback, notifications, dashboard but no inbox.

Do you want me to leave my email address?

regards

[AndrewTorino]

I Just managed to view the inbox. I'll answer as soon as possible. Best regards