6bit color depth

[danifernandez5]

Hello,

I have hp 15 ef0875ms notebook.

Gpu amd radeon rx vega 10; Cpu amd ryzen 7 3700u, drivers 20.4.1; windows 10 64 bit.

My graphics outputs have only have 6 bit depth and dark colors seem problematic (cant see well dark sides of videos etc).

How can i solve this?

Thanks in advance

[KrazyToad]

@danifernandez5

Welcome to HP Community

I have gone through your Post and would like to help

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[danifernandez5]

Hello @KrazyToad

Thanks for the reply.
The drivers are up to date and windows too.
The problem continues.

[KrazyToad]

@danifernandez5

I suggest you download and run the AMD Auto Detect Tool from this Link: https://www.amd.com/en/support/kb/faq/gpu-131

Also ensure you have the latest BIOS. Link: https://support.hp.com/in-en/products/

If the issue persists please perform a Reset and check if that helps

Link: https://support.hp.com/in-en/document/c04742289

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[danifernandez5]

Dear KrazyDad,

thanks for the help but after doing everything you have recommended, the problem has not been solved.

Is there a possibility that the problem is with the display?

[praveen196]

@danifernandez5

I understand your concerns. 

In that case, I would suggest you contact our phone support and check for the support option.

Here is how you can get in touch with phone support.
 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.
 

Have a nice day!!