A Major Issue with HP 15-CD099NIA: Dedicated GPU not Working for 6 Years!

[Hamed-Hutan1]

I've owned an HP 15-cd099nia laptop since 2018, but I've never been able to use its dedicated graphics card. This has caused performance issues with demanding games and applications. Despite trying multiple drivers from HP and other sources, my laptop always identifies the graphics card incorrectly as an m340 or 535 instead of the correct 530. I've exhausted all troubleshooting options over the past six years. Even the game mode settings only show the integrated graphics card as an option. I recently discovered that the latest available GPU driver from HP is for Windows 10 version 1803, which is older than my current operating system. Could this be the reason for the ongoing problem?

[A_Gayathri]

Hi @Hamed-Hutan1 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you've been dealing with a persistent and frustrating issue. Based on what you've described, it’s possible that the driver incompatibility could be contributing to the problem. Here are some steps you can take to address the issue:

• Verify GPU Model: Confirm the exact model of your dedicated GPU. Sometimes the GPU might be listed under a different name or model number in various system tools.
• Driver Update: Since the latest driver from HP is outdated, check for drivers directly from the GPU manufacturer (likely AMD or NVIDIA, depending on your GPU). They might have updated drivers compatible with newer versions of Windows.
• For NVIDIA GPUs, you can download drivers from NVIDIA's website.
• For AMD GPUs, visit AMD's website.
• Device Manager Check: Open Device Manager (right-click on Start and select Device Manager), and check the "Display adapters" section. Ensure that your dedicated GPU is listed correctly and not showing any error symbols.
• Update BIOS: Sometimes, an outdated BIOS can cause compatibility issues with hardware. Check HP's website for any BIOS updates for your laptop model and follow their instructions to update.
• Switch Graphics: If your laptop has software for managing graphics settings (like NVIDIA Control Panel or AMD Radeon Settings), check if you can manually select the dedicated GPU for specific applications.
• Windows Compatibility: If you're using a newer version of Windows than what HP or the GPU manufacturer provides drivers for, you might need to use compatibility mode for older drivers. Right-click the driver installer, go to Properties > Compatibility, and try installing in compatibility mode for Windows 10 version 1803.
• Reinstall GPU Drivers: Uninstall all existing GPU drivers from Device Manager and then reinstall the drivers downloaded from the GPU manufacturer's website.
• Check for Hardware Issues: If all else fails, there might be a hardware issue with the GPU. Since the laptop is several years old, it might be worth consulting a professional to diagnose potential hardware failures. HP PCs - Testing for hardware failures

Refer to this document: HP Pavilion - 15-cd099nia User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.