A Pixel Problem

[Semiurdog]

"I have been using Victus 16 for about 3 months, and during this time, I have encountered some issues. One of them is the strange-shaped pixels I noticed on my screen, of which I identified around 4. I am certain they are not dead pixels because they are not black, and I don’t think they are stuck pixels either, as I left JScreenFix running for about 12 hours, but it didn’t resolve the issue. I’ll attach an image below, and I would appreciate it if you could help me with this matter. Additionally, due to school obligations, I won’t be able to send my computer to technical service until January. By the way, two of the pixels are more noticeable, while the other two are fainter.

[Nal_NR]

Hi @Semiurdog,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand how concerning it can be to notice unusual pixels on your screen, especially after using your Victus 16 laptop for a few months. Let’s see if we can work through this to help improve the situation until you're able to get it to technical service.

• Have you noticed these strange-shaped pixels appearing in specific programs or apps, or are they visible in all content (e.g., desktop, web browsing, video playback)?
• When you try adjusting the display settings (like resolution, refresh rate, or color settings), do the strange pixels change or remain in the same spots?
• Is the issue present even after restarting your laptop, or does it persist over time, even during low-load tasks?

Check Display Cable and Connection: Sometimes, display issues like these can be caused by loose or faulty internal connections. If you're comfortable, you could check the display cable inside the laptop, ensuring it’s securely connected. However, if you’re not comfortable doing this yourself, I recommend waiting for professional support to avoid voiding your warranty.

Update Graphics Drivers: Ensure that your graphics drivers are up-to-date, as outdated or corrupt drivers can cause display anomalies. You can do this by going to Device Manager > Display Adapters, right-clicking your graphics card, and selecting Update Driver. Alternatively, visit the HP support page for the latest graphics drivers specific to your model.

Run Display Diagnostics: Use the built-in HP PC Hardware Diagnostics tool (you can access it by pressing F2 during startup) to run a display test. This can help detect any hardware issues with your screen or graphics card. If the tool identifies an issue, it could be helpful when you speak with technical support.

Adjust Screen Resolution and Refresh Rate: Try adjusting the screen resolution and refresh rate from Display Settings > Advanced Display Settings to see if it resolves or alters the appearance of the strange pixels. Sometimes, mismatched settings can cause display artifacts, especially on high-resolution displays like your laptop's.

Test in Safe Mode: Booting your laptop in Safe Mode can help rule out software or driver issues causing the display problems. In Safe Mode, only essential drivers and services are loaded, so if the strange pixels disappear, it’s likely a driver or software issue. You can access Safe Mode by restarting your laptop and holding the Shift key while selecting Restart from the power options.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Semiurdog]

These pixels are generally noticeable across all RGB colors and in all applications. Changing the resolution, refresh rate, or color settings does not alter the position of the pixels. Restarting the computer also does not change the state of the pixels in any way. I am not experienced enough to check the display cable and do not plan to open the case until I send it to a technical service. I pressed F2, but nothing related to a display test appeared. The same situation applies in Safe Mode, with no changes. Additionally, there are no scratches or other physical damage on the screen.

[Nal_NR]

Hi @Semiurdog ,

We apologize for the inconvenience. The issue seems to persist even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction via remote assistance to fix the issue over the phone. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!