A bar showing up at the bottom of my screen, showing the top of the screen

[Noteworthy09]

 Hello,

I got this laptop from my cousin and it was working just fine up until today- when I saw this bar showing up on the bottom of the screen. The bar is showing the topmost portion of the screen on the bottom as well. Any help would be appreciated! Thank you 🙂

[Irfan_06]

Hi @Noteworthy09,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with your Laptop screen malfunctioning.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Follow the below steps to access the BIOS menu.

1) Hold the power button for at least five seconds to turn off the computer. (Wait for a few seconds after releasing the power button)

2) Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu is displayed, press the f10 to access the BIOS menu.

If the issue appears on the BIOS, there is an issue with the hardware.

Or

Kindly refer to the steps on this link to update the BIOS and let me know if that fixes the issue.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

If the issue still persists, please click on this link for advance troubleshooting.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support