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Azurite1
Level 1
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Message 1 of 3
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A single horizontal line appear on my laptop screen

HP Recommended
HP Laptop 15-da1xxx
Microsoft Windows 10 (64-bit)

A single horizontal line appears on my laptop screen. What happened is that I put it on Sleep mode and after turning it on, I noticed the horizontal line. After countless restart, it is still there. I tried connecting it to an external monitor via HDMI and it does not show the line. I also tried accessing the BIOS and the line is there. My graphic card driver is also updated but the line is still on the screen. I tried print screen but the line is not visible on the image. As far as I remember, the laptop screen did not receive any shock or hit by any object because I put it in a safe place. Please help me. Thank you so much.

2 REPLIES 2
WAWood
Level 16
Level 16
34,049 26,486 3,091 6,658
Message 2 of 3
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HP Recommended

@Azurite1 

The fact that the line does not show in an external monitor rules out problems with the video chip because that would drive both the screen and the monitor.  This means your screen is failing and needs to be replaced.

 

We are not able, or permitted, to provide any repair estimates or equipment prices.

For this information, you would need to contact an HP Repair or Service Center.

Since you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center

If that link does not provide you sufficient information, then use the main HP link:
https://support.hp.com/us-en/contact-hp?openCLC=true

I've found those links to be unreliable if you're using Win10 and the new Edge Browser; so if you are, you need to use something else, like FireFox.

Good Luck

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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praveenbv
HP Support Agent
HP Support Agent
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Message 3 of 3
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Hi @Azurite1,

 

Welcome to the HP Support Community.  

 

As this is a hardware issue, I'd suggest you contact HP in your region regarding the service options for your computer. 

 

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

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