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Karo_89
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A tiny green line on my laptop screen and also keyboard malfunctions

HP Recommended
Envy x360
Microsoft Windows 10 (64-bit)

There's a tiny green line on the screen of my laptop,I turned off the computer and turned it on but it's still there,I booted then tapped the f10 button but didn't leave and also,my keyboard (key d) malfunctions.. please i need help

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WAWood
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@Karo_89 

it's a bad idea to open a thread for multiple problems as it makes solving them more difficult.  I will comment on the green line here.  You need to open another thread for the keyboard issue.

 

This is almost certainly an indication of failing video hardware -- either the screen or the video chip or both.

You need to connect an external monitor to the laptop.

If the visual artifacts also appear on the monitor, then it is a failing video chip and since those are soldered to the motherboard, they are not replaceable.

If the vistual artifacts do NOT appear on the monitor, then it is a failing laptop screen. While those can be replaced, the cost varies enormously by individual PC model.

We are not able, or permitted, to provide any repair estimates or equipment prices.
For this information, you would need to contact an HP Repair or Service Center.

Since you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center

Good Luck

 

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***Please mark Accept As Solution if my post solved your problem***

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