AMD GPU not working !

[Alcesthe]

Hi all,

I'm using a HP Pavilion g6-2027tx go with Win 10 (64-bit). It's had 2 GPU Intel HD 4000 and AMD Radeon HD 7670m. 

I have nothing wrong with installation of AMD Driver, it's going well, all things is just go normal. But i just can't using the AMD GPU for game, when i using AMD for game, the game go crash or even worse i got the blue screen of death, and sometime screen go black for a few second. So i had to disable the AMD GPU and use Intel HD 4000 for gaming. I try all versions of AMD Driver but i still got the same error.

Please help me :((

[praveen196]

@Alcesthe Welcome to HP Community!

I understand that the AMD GPU not working.

Do not worry. I will try to fix the issue.

I request you to use the AMD autodetect software from AMD and install it on the PC, which will detect the video card and will download the suitable driver for it to work on the PC.

http://support.amd.com/en-us/download/auto-detect-tool

The above link is 3rd party and is not owned by HP, I've posted this only so that I may help you resolve this issue by going beyond my support boundaries, please ignore the ads and take only the free suggestions

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!
 

[Alcesthe]

The Auto-Detect tool doesn't work on legacy GPU, so I can't install it.

One more thing, I think it will help that is my GPU (AMD) Performance always as 0%.

I think the driver don't have any problem.

[praveen196]

@Alcesthe 

I understand your concerns.

In that case, I would suggest you try creating a new user account on your computer.

Go to http://hp.care/2dWJKgW  and follow the steps to create a new user account.

If the issue still persists, please perform the system reset.

Windows 10 has a reset feature that repairs your computer by reinstalling the operating system. This feature is recommended for recovery because it reinstalls Windows 10 while either preserving your personal data and customizations or removing all your personal data.

You have a choice of two methods to reset your computer.

• If Windows 10 loads correctly, see the section titled Perform a Windows 10 system reset in Windows in this document.

• If Windows 10 does not start correctly, see the section titled Perform a Windows 10 system reset through Windows Recovery Environment in this document.

Have a nice day!