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Message 1 of 2
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Flag Post

AMD Nvidia Hybrid Grafics crashes with external monitor

HP Recommended
ec1008ns
Microsoft Windows 10 (64-bit)

Hi!
When I connect an external monitor to my laptop and move windows/applications to a different monitor I get randomly a crash that restarts my system, it goes to a black screen on both monitors, and then I see the hp logo from the boot phase.
These bugs happened with the windows provided drivers and the Nvidia and AMD provided drivers that I downloaded and installed.
Each restart is written in the event viewer as

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" /> 
  <EventID>41</EventID> 
  <Version>8</Version> 
  <Level>1</Level> 
  <Task>63</Task> 
  <Opcode>0</Opcode> 
  <Keywords>0x8000400000000002</Keywords> 
  <TimeCreated SystemTime="2020-12-09T15:38:19.7815762Z" /> 
  <EventRecordID>4981</EventRecordID> 
  <Correlation /> 
  <Execution ProcessID="4" ThreadID="8" /> 
  <Channel>System</Channel> 
  <Computer>DESKTOP-SBSRJ62</Computer> 
  <Security UserID="S-1-5-18" /> 
  </System>
- <EventData>
  <Data Name="BugcheckCode">0</Data> 
  <Data Name="BugcheckParameter1">0x0</Data> 
  <Data Name="BugcheckParameter2">0x0</Data> 
  <Data Name="BugcheckParameter3">0x0</Data> 
  <Data Name="BugcheckParameter4">0x0</Data> 
  <Data Name="SleepInProgress">0</Data> 
  <Data Name="PowerButtonTimestamp">0</Data> 
  <Data Name="BootAppStatus">0</Data> 
  <Data Name="Checkpoint">0</Data> 
  <Data Name="ConnectedStandbyInProgress">false</Data> 
  <Data Name="SystemSleepTransitionsToOn">0</Data> 
  <Data Name="CsEntryScenarioInstanceId">0</Data> 
  <Data Name="BugcheckInfoFromEFI">false</Data> 
  <Data Name="CheckpointStatus">0</Data> 
  <Data Name="CsEntryScenarioInstanceIdV2">0</Data> 
  <Data Name="LongPowerButtonPressDetected">false</Data> 
  </EventData>
  </Event>



My Windows Version is 20H2 Build 19042 
My Laptop is https://support.hp.com/ro-en/document/c06687868
The CPU is Ryzen 5 4600H
The GPU is Nvidia GTX 1050



1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@leonardxfce

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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