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- HP Community
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- Notebook Video, Display and Touch
- Re: AMD Radeon 535DX Not Using GPU.

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09-17-2018
08:58 PM
- last edited on
09-17-2018
09:02 PM
by
Cheron-Z
Hi there, I've have the issues here and there are 3 fail units on my hand, any updates would be appreciated!
Solved! Go to Solution.
Accepted Solutions
09-19-2018 12:43 PM
Thank you for posting on HP Forums,
The Riddle_Decipher is at your service.
I understand you need support, and I'll be glad to help you out, however, for an accurate solution I'll need more details:
- What is the product number of your device? Use this link to find it: Click here
- (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.)
- Have you attempted any steps on your own before posting on the HP Forums?
- By 3 failed units, do you mean you have 3 devices that aren't working due to the GPU issues?
Please reply with the details for further assistance.
Eager to help!
To thank me for my efforts to help you,
feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon
And Have a great day Ahead!
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.
09-19-2018 12:43 PM
Thank you for posting on HP Forums,
The Riddle_Decipher is at your service.
I understand you need support, and I'll be glad to help you out, however, for an accurate solution I'll need more details:
- What is the product number of your device? Use this link to find it: Click here
- (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.)
- Have you attempted any steps on your own before posting on the HP Forums?
- By 3 failed units, do you mean you have 3 devices that aren't working due to the GPU issues?
Please reply with the details for further assistance.
Eager to help!
To thank me for my efforts to help you,
feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon
And Have a great day Ahead!
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.