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HP Recommended

I purchased this acer 0DK4K0 9 in 1 HDMI USB C Hub to connect 2 monitors to my hp model 14-dq0721ds laptop.  The lap top sees the hub but I cannot get the monitors to come up.  What is the problem and how can this be fixed?

1 REPLY 1
HP Recommended

@Mlynch196 

 

The specs of your computer

 

  • Processor: Intel Pentium Silver N5030 (1.1 GHz base frequency, up to 3.1 GHz burst frequency, 4 MB L2 cache, 4 cores)
  • Graphics: Intel UHD Graphics 605
  • Memory: 4 GB DDR4-2400 MHz RAM (1 x 4 GB)
  • Storage: 64 GB eMMC
  • Display: 14-inch diagonal, HD (1366 x 768), touch, micro-edge, BrightView, 220 nits, 45% NTSC
  • Operating System: Windows 10 Home
  • Wireless: Realtek RTL8821CE-M 802.11a/b/g/n/ac (1x1) Wi-Fi® and Bluetooth® 4.2
  • Ports: 1 USB Type-C® 5Gbps signaling rate; 2 USB Type-A 5Gbps signaling rate; 1 AC smart pin; 1 HDMI 1.4b; 1 headphone/microphone combo
  • Other Features: 720p HD camera with integrated dual array digital microphones, dual speakers

It only has 1 hopeless 1 USB Type-C® 5Gbps signaling rate port which does NOT support Alt mode nor Power Delivery. You can NOT use it to

  • Charge your machine,
  • Connect to an external monitor with/without hub/dock/adapter

It is NOT compatible with your Acer dock.

 

If you wish to connect 2 external monitors, you can use

  • Monitor 1: HDMI direct cable,
  • Monitor 2: Using a Displaylink Certified USB-A to HDMI adapter such as

                                     USB to HDMI Adapter

 

Regards.

BH
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