Acer model 0DK4K0 9 in 1 HDMI USB C Hub not working on my HP model 14-dq0721ds laptop

[Mlynch196]

I purchased this acer 0DK4K0 9 in 1 HDMI USB C Hub to connect 2 monitors to my hp model 14-dq0721ds laptop.  The lap top sees the hub but I cannot get the monitors to come up.  What is the problem and how can this be fixed?

[banhien]

@Mlynch196 

The specs of your computer

• Processor: Intel Pentium Silver N5030 (1.1 GHz base frequency, up to 3.1 GHz burst frequency, 4 MB L2 cache, 4 cores)
• Graphics: Intel UHD Graphics 605
• Memory: 4 GB DDR4-2400 MHz RAM (1 x 4 GB)
• Storage: 64 GB eMMC
• Display: 14-inch diagonal, HD (1366 x 768), touch, micro-edge, BrightView, 220 nits, 45% NTSC
• Operating System: Windows 10 Home
• Wireless: Realtek RTL8821CE-M 802.11a/b/g/n/ac (1x1) Wi-Fi® and Bluetooth® 4.2
• Ports: 1 USB Type-C® 5Gbps signaling rate; 2 USB Type-A 5Gbps signaling rate; 1 AC smart pin; 1 HDMI 1.4b; 1 headphone/microphone combo
• Other Features: 720p HD camera with integrated dual array digital microphones, dual speakers

It only has 1 hopeless 1 USB Type-C® 5Gbps signaling rate port which does NOT support Alt mode nor Power Delivery. You can NOT use it to

• Charge your machine,
• Connect to an external monitor with/without hub/dock/adapter

It is NOT compatible with your Acer dock.

If you wish to connect 2 external monitors, you can use

• Monitor 1: HDMI direct cable,
• Monitor 2: Using a Displaylink Certified USB-A to HDMI adapter such as

                                     USB to HDMI Adapter

Regards.