Action Keys Enabled but not Functioning

[ka_wright]

I have had my notebook for almost 4 years now, but today the "action keys" (like adjusting brightness, volume, keyboard backlight etc at the top of the keyboard) have stopped working. Nothing happens when I press them. I tried checking the BIOS screen to make sure action keys were enabled and they are, so I'm not sure what the problem could be.

[sandytechy20 · Accepted solution]

@ka_wright

Welcome to the HP Forums. I would be happy to help you with your HP Notebook. I understand that you are getting issues with the actions keys and you have already done some preliminary troubleshooting. 

Don't worry though as I have a few steps to determine the issue and find a solution as well,

Perform a bios update.

Click here and follow the document to update the bios.

Enable the actions keys again in bios.

• Press the power button to turn on the computer.
• Press the f10 key to open the BIOS setup window.
• Press the right-arrow or left-arrow keys to navigate to the System Configuration option.
• Press the up-arrow or down-arrow keys to navigate to the Action Keys Mode option, and then press the enter key to display the Enable / Disable menu.
• Select the desired mode:
• Press the f10 key to save the selection and restart the compute.
• Click here follow the document.

Let me know how it goes.

I hope it helps and if you feel I have answered your question and concerns,

Please mark this post as a solution accepted and Kudos would also be appreciated.

Cheers.

[ka_wright]

Updating the BIOS worked! 

[sandytechy20]

@ka_wright

Thanks for the reply.

I appreciate your time and efforts.

Good to know that issue is fixed.

Feel free to contact us in future if you need any assistance.

Cheers.

[obejohn]

If the posted solution doesn't work, try pressing the windows + backspace keys. On my HP Envy this key combination toggles between the action keys and the function keys.

Hope this helps.