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HP Recommended
HP Probook 450 G7
Microsoft Windows 10 (64-bit)

My camera was working perfectly until a BIOS upgrade to 1.06.00 was installed. Now when I open the Camera app I get a message 0xA00F4271<MediaCaptureFailedEvent>.  I've tried  Camera reset, full checking of system files all to no avail. When I look in Device Manager  under Camera there's only a USB  port, I presume is for a plugged in Webcam. I presume a BIOS update can't be rolled back. What do I do?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Cluffy

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please try a BIOS Recovery and let me know how it goes

 

Link: https://support.hp.com/in-en/document/c02693833

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

View solution in original post

5 REPLIES 5
HP Recommended

@Cluffy

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please try a BIOS Recovery and let me know how it goes

 

Link: https://support.hp.com/in-en/document/c02693833

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

HP Recommended

Hi CrazyToad,

Thank you for your suggestion on how to roll back the BIOS, but I later realized that the 1.06.00 BIOS upgrade would probably be resent to me again as part of normal updating by HP.  I did manage to enter the BIOS (that F10 key is tricky to use!) and try the hardware diagnostics there with no luck.  I also checked that webcam was still set to enabled in the BIOS. Finally I found after some searching  a program on your support website called  HP PC Hardware Diagnostics UEFI  which I downloaded and ran.  This gave me a 24 digit failure ID and a QR code to scan or a web address where the Failure ID could be entered. This led to  a case no, with HP support and phone contact with them until the case was resolved.  A zipped up program to download and run was required and then my webcam was functioning again. 

Thank so much for your reply even if it wasn't used.  I'm a 79 yr old woman stuck alone in Stage 4 lock down and the webcam was keeping me in contact with friends and family. The help was much appreciated.

HP Recommended

Hello Cluffy,

 

You said you got a zipped program from HP support. Do you still have that program? Or a link to download that program?

 

I run into the same problem and I find it very annoying that my webcam no longer works after the update.

Thank you very much!

HP Recommended

Hi Yoran,

Unfortunately the links I got sent from HP all produced a message Page Not Found but  might be worth a try by you

https://support.hp.com/wps/hp-skp-portlets/document/manuals/inline/c06644493.pdf

or

http://www.hp.com/cposupport/manual_set/c06644493.pdfI

 

The zipped file I received was encrypted  and as the password was given to me verbally I no longer have it. 

Really think your best option is to download the UEFI diagnostics program from the support website, get the failure ID and go from there,

Sorry I couldn't be more help.  However HP did admit it was a known problem.

HP Recommended

Thank you very much, this helped!

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