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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
HP Recommended
HP Pavilion 10-n200nl detachable (32bit operating system, x64 based processor)
Microsoft Windows 10 (32-bit)

After I reset the laptop (HP Pavilion 10-n200nl detachable -32bit operating system, x64 based processor) and installed windows 10 through USB device the laptop has no audio drivers at all.. In the DEVICE MANAGER  it doesn’t even show any option for audio, NO “sound, video and game controllers” nothing related to audio/sound under “system devices” neither under “other devices” the sound icon in the desktop says “no audio output device is installed” plus when I click the right button of the mouse in the icon the only 3 options are ; 1open sound settings 2speaker set up (unknown) 3troubleshoot sound problems. I already tried to solve it with troubleshoot but nothing happened. 
help? Does anyone knows what to do? 
thank you in advance 

1 REPLY 1
HP Recommended

@AngeloJGP

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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