After reset my laptop is showing black screen with cursor

[Pks07]

I have windows 11 hp laptop.I just reset my laptop but when it starts it shows black screen with cursor.

[Kuroi_Kenshi]

Hi @Pks07,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding the black screen with cursor on an HP laptop with Windows 11!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Perform a Hard Reset:

• Turn off your laptop completely.
• Disconnect any external devices such as USB drives or external monitors.
• Remove the AC adapter and battery if possible.
• Press and hold the power button for about 15 seconds.
• Reconnect the battery and AC adapter (skip if your battery is internal) and turn on the laptop.

Boot into Safe Mode:

• Turn off the laptop and turn it back on.
• As soon as it starts, press the F8 or Shift+F8 keys repeatedly until the Windows Recovery Environment screen appears.
• Select "Troubleshoot" > "Advanced options" > "Startup Settings" > "Restart".
• After restarting, select "Safe Mode" from the options.
• In Safe Mode, try updating your display drivers through Device Manager or rolling back any recent driver updates.

Check Display Output:

• Ensure the screen brightness is adjusted appropriately using function keys (e.g., F2, F3 on some laptops) or manually through settings.
• Connect to an external monitor to check if the display outputs correctly, indicating an issue with the built-in display.

Update Graphics Driver:

• While in Safe Mode, right-click the Start button and select "Device Manager".
• Expand "Display adapters", right-click your graphics card, and select "Update driver".
• You may need to download a driver manually from HP's support website.

Use System Restore:

• If you have system restore points, return to a previous state where your laptop was functioning properly.
• Access "System Restore" via "Troubleshoot" in the Windows Recovery Environment.

Check for Windows Updates:

• Ensure Windows 11 is updated to fix any bugs or compatibility issues.

Refer to this link for further assistance: https://support.hp.com/us-en/document/ish_6885024-6885081-16

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,