After signing in with Windows Hello, camera stays on with red lights blinking.

[RD-76]

After signing with with Windows Hello, the two small redlights on either side of the camera stay on, and I assume the camera stays on as well.

The only way to stop it is to go to Settings and set up Windows Hello again.

Initially it happened just every once in a while.  But in the past week, it's been happening with increasing frequency (2-3 times per day)

There are plenty of resources to help when the camera won't turn on, but I haven't been able to find anything about what to do if the camera won't turn off.

[The_Fossette]

Hi @RD-76

Welcome to the HP Forums!

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

I reviewed your post and I understand that the webcam is not turning off after logging in to the computer using windows hello.

Don’t worry, I’d love to help!

In order that I may provide you with an accurate solution, I will need a few more details.

When was the last time the webcam was working fine?

Is the webcam working with other applications? (Skype or Youcam)

Have you performed any troubleshooting steps before posting?

Meanwhile, I recommend you to uninstall the webcam drivers from device manager and reinstall it and check.

Here is how it is done.

• 1.Open Device Manager.
• 2.Double-click the type of device that you want to uninstall.
• 3.Right-click the specific device you want, and then click Uninstall. You can also double-click the device, and then on the Driver tab, click Uninstall.
• 4.In the Confirm Device Removal page, select Delete the driver software for this device if you also want to remove the device driver package from the driver store.
• 5.Click OK to complete the uninstall process.
• 6.Restart the computer and check.

If the issue persists, I recommend you to update the bios from the below link and check.

http://hp.care/2nikIQ9

Let me know how it goes and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care!

Cheers!

[RD-76]

Hi,

The camera works ok most of the time.  It just seems to stay on after signing in on Windows Hello, from time to time.  It's not consistent, but it's happening with greater frequency.

I don't use it with Skype or any other apps.

I tried updating the driver, but that's about it.  There aren't many troubleshooting suggestions for this issue.

In the meantime, I deleted and reinstalled the driver, so I'll see if the problem continues.

Thanks

[Riddle_Decipher]

@RD-76

It looks like you were interacting with @The_Fossette, but he is out for the day & I'll be glad to help you out, 

I'm the Riddle_Decipher & I'm at your service. 

Please take your time and get back to me with the results,

I'll be awaiting your response and would be glad to help.

I also recommend you Update the BIOS and all available windows and HP websites as they often resolve these issues: Click here to access the HP website

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

[RD-76]

Thanks again for the response.

I've updated the BIOS, and will see if that fixes it.

The HP Support Assistant constantly lists 3 recommended updates to install, but installation fails every time I attempt it (for all 3). 

When I went to the Software and Driver Download website, I was surprised to see a number of other downloads available which are not listed in the Support Assistant.  I will download those as well, and see if it has any effect on the ability to download the updates recommended by the Support Assistant.

Thanks again.

[Riddle_Decipher]

@RD-76

Thank you for replying,

I'll be awaiting your response and would be glad to help.

Once all updates are installed, this issue should be fixed, if not, I recommend you run a hardware test on the webcam & an extensive system test: Click here for steps.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

[ecdown]

I have the same issue and at first, I put my laptop to sleep and logged in again.  But a quicker option is to log out with windows key+L and then log in again.  Lights go out.  and I am back in business.

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[Cali405101]

I've come across the same problem, but I noticed that if I let the red lights blink for about 5 mins it will eventually turn off. I.e. just leave the lights alone and they will turn off on their own.