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Harsh1t1023
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Message 1 of 2
102
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After turning on display is blank.

HP Recommended
HP Pavilion Laptop 15-cs2xxx
Microsoft Windows 10 (64-bit)

Sir,

when i turn on my laptop there is no display but if i am adjusting my screen angle than at some angle it would start , or show the display. My laptop is in warranty period. And i have tried checking module check it passed all the test. but the problem is still the same and i have done bios update too , these were the common solution on net which i was able to find.

Sir please look in this issue at the earliest.

ThankYou

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@Harsh1t1023 Welcome to HP Community!

 

I understand that you are getting a blank display.

 

Have you tried with an external display?

 

Please attempt the below step: 

 

Perform a hard reset 

 

As you have stated that you have already performed the BIOS recovery and components test and product under warranty.

 

I would suggest you contact phone support.

 

Here is how you can get in touch with phone support.

 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 


Keep us posted,

 

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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