All-in-one camera

[Marquesa7]

The camera in my  HP Pavilliam all-in-one 27-xa0014,  I've tried checking the settings and also checked settings in zoom. 

[Raj_05]

Hi @Marquesa7,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If the camera on your HP Pavilion All-in-One 27 isn't working, and you've already checked the settings in Zoom and the general system settings, here are a few troubleshooting steps you can try.

Check the Camera Privacy Settings (Windows 10/11):

• Go to Settings > Privacy > Camera.
• Ensure that camera access is turned on for the device.
• Also, make sure that apps like Zoom or other video apps have permission to use the camera.

Update the Camera Drivers:

• Press Windows + X and select Device Manager.
• Expand the Cameras section, find your camera, and right-click on it.
• Select Update driver and choose Search automatically for drivers.

Test the Camera in Other Apps:

• Try using the camera in another application like the built-in Camera app to see if it’s a Zoom-specific issue.

Zoom Camera Settings:

• In Zoom, go to Settings > Video and ensure the correct camera is selected in the Camera dropdown.
• If Zoom is showing a black screen, try disabling Hardware Acceleration under Video > Advanced Settings.

Check for Windows Updates:

• Sometimes a Windows update can fix driver issues. Go to Settings > Update & Security and check for updates.

Restart the System:

• Restart your computer as this can sometimes resolve device detection issues.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support