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‎04-03-2025 08:13 PM

HP Recommended
Product: HP 15.6 inch Laptop PC 15-fd0000 (9R7K7AV)
Operating System: Microsoft Windows 11

Hi have a 15-fd0107dx that I just purchased.  I am trying to connect dual monitors (LG 27MK430H) to it through an Anker A8390 Media Doc via the USB-C port. I attempted to other dock stations as well (J5Create JCS397 & JCD542) without success.  I know all three work as I have tried them on my work PC.  Anker states their product is compatible so what am I doing wrong?

 

Thanks

Brian

1 REPLY 1

‎04-03-2025 08:35 PM

HP Recommended

@Bbrady1531 

 

The specs of your machine is

 

          HP 15-FD0107dx specs

 

It ONLY have a hopeless USB Type-C® 5Gbps signaling rate (supports data transfer only ) port which does NOT support Alt mode nor Power Delivery. You can NOT use it to

  • Charge your machine,
  • Connect to an external monitor with/without hub/dock/adapter

If you wish to connect 2 external monitors (only-total 3), you can use

  • Monitor 1: HDMI direct cable,
  • Monitor 2: Using a Displaylink Certified USB-A to HDMI adapter such as

                                     USB to HDMI Adapter

Regards.

BH
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