Any attempt to update graphics driver ends in black screen

[kbosak]

HP ENVY 13-ah0000 Laptop PC series Software and Driver Downloads | HP® Support

Kaby Lake and other drivers always cause the same issue:

either on Windows 10 Pro, as well on completely fresh install Windows 11 pro on a clean SSD,

any driver update route results in loosing screen and going to black in the process, which hangs everything.

Used UEFI diagnostic tool, everything fine with video memory and main memory.

Everything updated using Windows update, tried on both Wndows versions.

Only graphics driver update is problematic, I have to always use cold reset and WIndows Restore point afterwards.

Video functional, but benchmark is abysmal because it is stuck with basic Windows Driver.

HP ENVY - 13-ah0000no

Numer produktu: 4GR04EA#UUW

Numer seryjny: 8CG8224NPZ

[kbosak]

At present there are 3 options, all tried and failed:

Windows Update Advanced Driver Installation 

Intel Corporation - Display - 3/8/2019 25.20.100.6617

Iobit Driver Booster
Displays Intel UHD Graphics 620 25.20.100.6617  (Faulty)

proposes

26.20.100.7926 from 25.02.2020

HP drivers page  HP ENVY 13-ah0000 Laptop PC series Software and Driver Downloads | HP® Support

Proposes Intel High-Definition (HD) Graphics Driver (Windows 10 v1903) 25.20.100.6617 Rev.B

[Paul_Tikkanen]

The only suggestion I can offer would be to try the latest driver from the Intel website:

Intel® 7th-10th Gen Processor Graphics - Windows*

[kbosak]

Tried intel package 1hr ago, it failed like the others.

The situation is somewhat unusual. Could it be the card is presenting as Intel 620 integrated, but in fact is is some flavor of it, not really compatible with 620?

or maybe some bios settings, that seem to be perfectly normal, yet somehow impact the situation?

The outcome is always identical, I am battling it since a week.
It is detecting, installing time passes by, at some late stage when it comes  to actually switch over to new drivers, it goes black, some minimal screen illumination is still on,  then freezes and even if left for 30min under power it does nothing..

[Paul_Tikkanen]

My opinion is that the graphics chip has failed and can't support the driver anymore. 

A motherboard replacement would be required in order to fix the problem. 

[kbosak]

As embedded software developer, I find the diagnosis highly unlikely.

Graphics driver that installs by default, allows full functionality and passes all memory tests, functional tests, allows watching movies, youtube and full set of PassMark working as basic graphics driver.

It is only slow.

The situation is similar to saying that 'your CPU has just broken because everything is fine, yet MMX2 instruction set has burned down because of age so you cannot use it". Absurdly unlikely. How could it be every rendering option and memory is fine, but it fails at driver installation.

In my opinion, a bug has been introduced somewhere around 2019 in the drivers, after the production of this model stopped, and all recent 'clean' installs of Windows are immediately installing 2019 or later driver, which have peculiar behavior that they hang during driver switchover to never version.

The question is how to gather installation logs that matter and how to work around this.

Or to dig if it is maybe an issue of some special BIOS settings that interact.